AI Agent Platform

One Platform, Every Channel Your Customers Use.

True omni-channel AI conversations across WhatsApp, email, social media, chat, and SMS. Fully managed and built for scale.

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WhatsAppEmailMessengerInstagram DMTelegramSMS

Live Conversation · WhatsApp AI agent active

Customer

Hi, do you still have the blue jacket in size M in stock?

AI Agent

Yes — size M is in stock. Want me to create a draft order and send you the payment link now?

Customer

Yes please, and can you check if it ships to Malaysia?

AI Agent

Customer AI agent

One conversation view, every channel WhatsApp Business APIEmailFacebook Messenger Instagram DMTelegramSMSWebsite Chat One conversation view, every channel WhatsApp Business APIEmailFacebook Messenger Instagram DMTelegramSMSWebsite Chat

Use Cases

One Platform, Multiple Use Cases.

Our AI agent platform powers intelligent conversations across your entire customer journey.

For Sales

AI Lead Response

Capture leads 24/7 across WhatsApp, email, and social media. Respond in seconds, qualify automatically, and route hot leads to sales.

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For Sales

AI Lead Qualification

Automatically collect lead information, score quality, and filter unqualified prospects. Your sales team only talks to high-potential opportunities.

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For Service

AI Customer Support

Reduce support tickets by 60-80% with instant answers to common questions. Scale support without hiring, maintain 24/7 coverage across all channels.

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Most businesses combine multiple use cases — lead response, qualification, and support — for end-to-end automation.

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Why Us

Why Businesses Choose Our Platform.

Reduce Operational Costs

Handle unlimited conversations simultaneously without increasing headcount. Most businesses save 70-80% on customer contact costs.

Deliver Consistent Experience

Every customer gets the same high-quality, accurate responses — 24/7, across all channels, in any language.

Increase Conversion Rates

Respond to leads in seconds, not hours. Studies show responding within 5 minutes increases conversions by 400%.

Intelligent Qualification

Automatically collect information, score lead quality, and route high-value opportunities to the right team members.

Smart Human Handover

AI intelligently escalates complex cases to humans with full context, ensuring customers always get the help they need.

Built for Integration

Connect seamlessly with your existing CRM, helpdesk, calendar, e-commerce, and messaging platforms out of the box.

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Platform

Powerful Platform Features.

Everything you need for omni-channel customer conversations — without the complexity.

01 · COVERAGE

True Omni-Channel Coverage

The only platform you need. WhatsApp Business API, Email, Facebook Messenger, Instagram DM, Telegram, SMS, Website Chat, and custom integrations — all unified in one conversation view.

WhatsApp Business APIEmailFacebook Messenger Instagram DMTelegramSMSWebsite ChatCustom API

02 · SERVICE

Fully-Managed Service

We handle setup, training, monitoring, optimization, and maintenance. No technical team required. You get a complete solution, not just a tool.

Setup & onboarding

✓

Training & tuning

✓

24/7 monitoring

✓

03 · INTEGRATIONS

Pre-Built Helpdesk Integrations

Connect instantly with Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Zoho Desk, and more. All conversations synced automatically.

ZendeskIntercomFreshdeskHubSpot Service HubZoho Desk

04 · AI MODELS

Multi-Model AI Architecture

We use the best AI model for each task: ChatGPT, Claude, Gemini, and specialized models. Not locked into one vendor or technology.

ChatGPTClaudeGeminiSpecialized models

05 · SYSTEMS

Complete System Integration

Connect with your CRM, ERP, calendar, e-commerce platform, payment systems, analytics tools, and custom APIs via webhooks.

CRMERPCalendarE-commercePaymentsAnalyticsWebhooks

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Omni-Channel

Meet Your Customers Where They Are.

Your customers don't want to switch apps or wait for email replies. They want instant answers on their preferred channel — WhatsApp, Instagram, Facebook, or email.

Our omni-channel platform unifies every conversation in one place, so your AI agents (and human team) can respond seamlessly across all channels.

Whether you need AI lead response for sales, AI customer support for service, or both — our platform powers it all.

See Omni-Channel in Action →

Client Testimonials

Our Client Testimonials.

We were overwhelmed by manual WhatsApp order entries. Hashmeta AI agents help us to create draft orders from WhatsApp messages and cut data entry by 75%. Their practical, results-driven approach impressed us, showing immediate ROI. It's been a transformative partnership, freeing our team for higher-value tasks. We're excited to explore more AI automation opportunities with Hashmeta by our side.

Png Chin Hong

IT Leader · TOHO Singapore

Every month, we receive hundreds of enquiries from parents, teachers, and schools. It used to take us hours to reply, collect more information, and wait for more hours to get responses. Hashmeta AI agents have cut this down to zero wait time, greatly improving our customer experience.

Esther Wong

Head of Business Development · Skoolopedia

We receive over a hundred enquiries daily via our website. Our sales team spent more time replying to and qualifying these enquiries instead of making sales calls. With Hashmeta AI agents helping us reply to enquiries and qualify leads, we can now focus more on closing sales.

Joel Choo

Head of Sales · StarNgage

Get Started

Every Channel. One Platform.

See how an omni-channel AI agent platform responds to leads in seconds, resolves support tickets around the clock, and hands off to your team exactly when it matters.

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